Privacy Policy for The Wellness Junxion Hybrid Marketplace

1. Information We Collect

We collect various types of personal information in various ways to enhance your experience and provide personalized wellness solutions when you interact with our platform. The types of data we may collect include:

1.1 Personal Information

• Account Data: Name, email address, phone number, mailing address, date of birth, gender, and profile information when you create an account on our platform.
• Payment Information: Credit/debit card details, bank account information, billing address, or other financial information when you make purchases.
• Wellness Preferences: Information about your preferences or interests related to wellness products and services.
• Health and Wellness Data: Information related to your physical, mental, emotional, and spiritual health (e.g., fitness level, stress levels, diet, sleep patterns, and other wellness parameters).
• User Generated Content: Reviews, feedback, or participation in community forums.

1.2 Automatically Collected Data

• Device Information: IP address, device type, browser type, operating system, unique device identifiers, and other technical data.
• Usage Data: Details about how you use the platform including page visits, marketplace interactions, product views, and customer support communication.
• Cookies and Tracking Tools: We use cookies and similar tracking technologies for personalization, analytics, and wellness insights.
• Location Data: Approximate geolocation based on your IP address or GPS data, depending on device settings.

1.3 Sensitive Data

We may collect limited health-related information (such as fitness level, nutrition goals, lifestyle interest areas) to provide customized personalized wellness services. This data is used to analyze physical, mental, emotional, and spiritual wellbeing, offering curated solutions such as exercise routines, meditation guidance, or dietary insights. Sensitive data is always collected only with your explicit consent and used strictly for enhancing wellness services and marketplace recommendations, in compliance with applicable laws.

2. How We Use Your Information

2.1 To Provide Services

• Personalized Recommendations: Analyze habits and consented wellness profile to suggest marketplace products, coaches, fitness, meditation, diet and wellness sections.
• Transaction Processing: Facilitate product purchases, service booking, payments, invoices, and deliveries.

2.2 Account Management

• Create and manage your user marketplace account.
• Provide customer support and handle your inquiries.

2.3 Marketing and Communication

• Send newsletters, promotions and marketplace wellness updates based on your communication settings.
• Conduct surveys, feedback collection and wellness analytics to enhance our offerings.

2.4 Payment Processing

• Process product and service payments securely.
• Manage refunds, billing cycles, disputes and vendor wise earnings when applicable.

2.5 Analytics and Improvements

• Analyze platform performance, user behavior, marketplace trends, wellness engagement and other analytics to improve services.
• Diagnose technical issues and maintain platform security.

2.6 Legal Compliance and Protection

• Comply with legal obligations and regulatory requests.
• Respond to law authorities if asked under compliance.
• Prevent fraud, data abuse or violations of marketplace wellness engagement terms.
• Protect rights, safety, and assets of users and company.

2.7 Wellness Analytics and Customization

• Habits & Health Analysis: Use cookies and analytics to understand physical, mental, emotional and spiritual engagement to provide better wellness recommendations.
• Customization: Offer curated wellness solutions like stress relief guidance, fitness plans, nutritional insights and mindfulness recommendations based on your interest areas.

2.8 Customer Support

• Provide support to handle marketplace product and wellness inquiries.
• Process returns and refunds if requested (without exposing - or storing payment credentials to vendor side).

3. Sharing Your Information

We do NOT sell your data.

We may share data only in the following cases:

3.1 Service Providers

We may share data with secure third-party providers that help perform functions like payment processing, analytics, marketing support, email support and hosting. They can access only limited information required to perform that operation and must maintain confidentiality and security.

3.2 Business Partners

We may share selected information with verified wellness providers such as hybrid marketplace vendors, coaches and product sellers only to fulfill your orders, bookings or wellness service requests. We never share or expose payment credentials to vendor side.

3.3 Legal and Regulatory Disclosure

We may disclose data if required by law or to protect from fraud, abusive activity or safety concerns and to safeguard the interests of the company and users.

3.4 Corporate Transactions

In case of a merger, acquisition, restructuring or sale of assets, personal data may be transferred securely as part of standard business operations.

4. Data Retention

We retain your data only as long as necessary to fulfill orders, bookings, legal compliance and wellness services or until vendor earning maturity when applicable based on vendor wise commission structure.

Factors include:

• Legal, tax and accounting obligations.
• Ongoing customer marketplace relationship.
• Security monitoring and fraud prevention.

5. Your Rights

• Access or correct your personal data via your account or by contacting us.
• Request data portability or export in structured, commonly used, and machine-readable form.
• Request data deletion except records retained by law or legitimate business obligations.
• Object or restrict specific processing activities such as direct marketing.
• Withdraw consent anytime. This does not affect prior processing legality.

6. Data Security

• We encrypt data transmission across marketplace wellness operations.
• We restrict access only to authorized team for admin or vendor wise order fulfillment.
• We perform regular internal security audits and fraud risk checks.

No security system is fully impenetrable → you must protect your login credentials.

7. Cookies and Tracking

We use cookies, web beacons, and similar tracking tools to collect behavior analytics, personalize your marketplace experience, provide wellness insights, track system usage and enhance recommendations.

7.1 Types of Cookies

• Necessary Cookies: Required for marketplace site functioning.
• Analytics Cookies: To understand platform behavior and improve wellness recommendations.
• Marketing Cookies: For offering promotional or curated wellness insights based on your settings.

Disabling cookies from your browser anytime is allowed, but some marketplace and personalization features may stop functioning.

8. Children's Privacy

We do not knowingly collect or solicit data from children under the age of 13 without parental consent. If collected accidentally, it will be removed promptly.

9. International Data Transfers

We may securely process or move data outside your region only for fulfilling marketplace wellness services using necessary privacy safeguards such as standard contractual clauses or appropriate data protection compliance mechanisms.

10. Changes to This Policy

We may update this policy to reflect legal or technology changes and the updated policy will be posted on this page. Continued usage means you accept the revisions.

11. Contact Us

If you have questions or concerns, contact us at:

• Email: contact@mytwj.com
• Phone: Not provided
• Address: Bangalore, Karnataka, India

We are committed to addressing your privacy concerns in a timely and effective manner.