Order and Cancellation Policy
At The Wellness Junxion, we strive to
ensure a seamless shopping experience. Below is our policy regarding orders and
cancellations.
1.
Placing Orders: Orders can be placed via our website. Once an
order is placed, you will receive an email confirmation. If you do not receive
a confirmation, please check your spam folder or contact us.
2.
Order Processing: All orders
are processed within two business days. Processing times may vary depending on
the availability of products and during peak seasons.
3.
Order Cancellation
Before Shipment: You may cancel your order
within 24 hours of placing it, provided the order has not been shipped. To
cancel, please contact our customer service at customercare@mytwj.com. Or you can do
it by yourself in your dashboard.
After Shipment: Once the order has been
shipped, it cannot be cancelled. You may, however, return the product in
accordance with our return policy (see below).
4.
Changes to Orders: Changes to
your order can be made within 24 hours of placing it. After this period, any
changes will be treated as a new order and may incur additional charges.
Refund Policy
We want our customers to be fully satisfied
with their purchases from The Wellness Junxion. Below is our refund policy.
1.
Eligibility for Refunds: To be
eligible for a refund, your item must be unused, in the same condition that you
received it, and in its original packaging. You must request a refund within 7
days of receiving your order.
2.
Non-Refundable Items:
Downloadable software and digital products.
Gift cards and promotional items.
Subscription plans
Opened personal care or beauty products due
to hygiene reasons.
3.
Return and Refund Process
Step 1: Contact our customer service team
at customercare@mytwj.com to initiate a return. Or you can do it by
yourself in your dashboard.
Step 2: Ship the product back to us within 1
day of receiving approval.
Step 3: Once the return is received and
inspected, we will notify you of the approval or rejection of your refund.
4.
Refund Timeline: Approved
refunds will be processed within 7 business days, and a credit will
automatically be applied to your original method of payment.
5.
Shipping Costs for Returns:
Customers are responsible for the shipping costs associated with returning
items. Shipping costs are non-refundable.
6.
Refund Exceptions: Refunds may
be denied for items that are returned in a damaged or unsellable condition, not
in their original packaging, or past the return window.
